Payment Policy

At Chelsey.store, we aim to provide a secure and seamless shopping experience for our customers. This Payment Policy outlines the payment methods we accept, how we process your payments, and other relevant details regarding payments for purchases made on our website.

1. Payment Methods

We accept the following payment methods:

  • PayPal
  • Payoneer

These are secure and reliable payment platforms that ensure your transactions are processed safely.

When you choose either of these payment methods at checkout, you will be directed to the respective platform to complete your purchase. Both PayPal and Payoneer offer encrypted payment processing to protect your financial information.

2. Payment Processing

  • All transactions are processed in USD (United States Dollar).
  • Payments will be charged at the time of purchase when you complete your order.
  • After placing an order, you will receive an order confirmation email with the details of your purchase. If payment is unsuccessful, we will notify you, and your order will not be processed until payment is successfully completed.

3. Payment Security

We use secure payment processing systems to ensure that all transactions made on Chelsey.store are protected. Both PayPal and Payoneer have advanced encryption technology that protects your payment information from unauthorized access.

  • PayPal: PayPal provides a secure and fast way to make payments. When you use PayPal, your financial information is not shared with us. Instead, PayPal processes the payment on your behalf.
  • Payoneer: Payoneer also offers secure payment processing and ensures that your details are kept private and secure.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an email confirmation with your order details, including the items purchased, shipping information, and an estimated delivery time.

If you do not receive an email confirmation, please check your spam/junk folder. If the email is not there, please contact us at [email protected] for assistance.

5. Currency

  • All transactions are conducted in USD.
  • If you are purchasing from outside the United States, your bank or payment provider may apply exchange rate fees, depending on your country of residence.

6. Failed Payments

  • If a payment fails or is declined by your payment provider, your order will not be processed. You will be notified of the payment failure, and you may choose to try an alternative payment method.
  • Chelsey.store is not responsible for any failed payments or additional charges that may be incurred due to issues with your payment provider.

7. Taxes and Additional Fees

  • Sales tax may apply based on your location. The applicable sales tax, if any, will be calculated and added to your order during the checkout process.
  • Chelsey.store is not responsible for any additional fees, such as import duties or taxes, that may be imposed by customs or your local government for international orders.

8. Refunds

If a refund is required for your order, it will be issued to the original payment method used during the purchase. Please refer to our Refund and Returns Policy for further details on how refunds are processed.

9. Contact Us

If you have any questions or concerns regarding payments, or if you need assistance with any payment-related issues, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 603-526-6235
  • Address: 321 Ardilla Ave, La Puente, California, 91746, United States
  • Working Hours: Monday to Friday, 08:00 AM – 06:00 PM (Closed on Saturday and Sunday)

We are committed to providing you with a secure and reliable payment process. Thank you for shopping at Chelsey.store!