Refund and Returns Policy

At Chelsey.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please read the following guidelines to ensure a smooth return process.

1. Return and Exchange Period

  • We accept returns and exchanges within 30 days of the original purchase date.
  • To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] to request a return authorization. Please include the following information:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for your return or exchange request
  2. Return Instructions: Once we receive your request, we will provide you with return instructions, including the return address.
  3. Prepare the Item: Pack the item securely in its original packaging and include any accessories or documentation that came with it.
  4. Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service to ensure that your returned item reaches us safely.

3. Refunds

  • Once we receive and inspect your returned item, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account depending on your payment provider.
  • Shipping Costs: The original shipping cost of $6.99 is non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

  • If you would like to exchange an item for a different size or color, we can accommodate this, provided the item is in stock.
  • To request an exchange, follow the same procedure as for a return, and indicate your desired replacement item.
  • The customer is responsible for any return shipping costs, and we will cover the shipping cost of sending the exchange back to you.

5. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on the following items:

  • Items that have been worn, washed, or damaged.
  • Sale or discounted items (unless they are defective).
  • Items without original tags or packaging.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at [email protected].
  • We will ask you to provide photographic evidence of the damage or defect, and once verified, we will either issue a refund or send a replacement item, depending on your preference.

7. Return Shipping Costs

  • Return Shipping Fee: The customer is responsible for paying return shipping fees unless the item is defective or we made an error in processing your order.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item without proof of tracking.

8. Order Cancellation

  • If you wish to cancel your order, please contact us as soon as possible at [email protected]. Once your order has been processed or shipped, we are unable to cancel it. If your order has already shipped, you will need to follow the return process outlined above.

9. Contact Us

If you have any questions or concerns regarding returns, exchanges, or refunds, please feel free to contact us:

  • Email: [email protected]
  • Phone: +1 603-526-6235
  • Address: 321 Ardilla Ave, La Puente, California, 91746, United States
  • Working Hours: Monday to Friday, 08:00 AM – 06:00 PM (Closed on Saturday and Sunday)

Thank you for shopping at Chelsey.store. We strive to ensure your satisfaction with every purchase and are here to help with any issues that may arise!