Shipping Policy

Thank you for shopping with Chelsey.store. We strive to provide you with the best shopping experience, and part of that is ensuring your order is processed and shipped in a timely manner. Please read through our shipping policy below to understand how we handle shipping and delivery.

1. Order Processing Time

  • Order Processing: Once your order is placed, we will process it within 1-3 business days. Business days are Monday to Friday, excluding weekends and holidays.
  • Please note that during high-demand periods (such as holidays or sales events), order processing times may take a bit longer. We appreciate your patience.

2. Shipping Fee

  • The standard shipping fee for all orders is $6.99.
  • Shipping charges will be calculated and displayed at checkout before you complete your purchase.

3. Shipping Time

  • After your order is processed, we will ship it to you within 7-15 business days.
  • The delivery time depends on your location and the shipping method chosen. International orders may take slightly longer depending on customs clearance and destination country.
  • Please note that shipping times are estimates, and there may be slight delays due to circumstances beyond our control (e.g., weather conditions, carrier delays, or holidays).

4. Shipping Carrier

  • We partner with trusted carriers to ensure reliable delivery, such as USPS and other regional shipping services. The specific carrier used for your order will depend on your location.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
  • You can track the status of your shipment on the carrier’s website by using the tracking number provided.

6. International Shipping

  • We do offer international shipping. However, please be aware that international orders may take longer to process and deliver due to customs procedures.
  • You are responsible for any customs duties, taxes, or fees that may apply based on your country’s import regulations.

7. Shipping Address

  • Please ensure that your shipping address is entered correctly at checkout. We cannot be responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer.
  • If you need to change your shipping address after placing an order, please contact us as soon as possible at [email protected]. We will do our best to assist you, but address changes can only be made before the order has been shipped.

8. Shipping Delays

  • While we strive to ensure timely delivery, Chelsey.store is not responsible for any shipping delays caused by the carrier, customs issues, or other unforeseen circumstances.
  • If you experience any delays, please contact us, and we will assist you in tracking your order.

9. Lost or Damaged Items

  • If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in resolving the issue with the carrier and ensure you receive the products you ordered.
  • In the case of damaged items, we may ask for photographic evidence to process your claim.

10. Returns and Exchanges

11. Contact Us

If you have any questions about shipping, order status, or any other inquiries, please feel free to contact us:

  • Email: [email protected]
  • Phone: +1 603-526-6235
  • Address: 321 Ardilla Ave, La Puente, California, 91746, United States
  • Working Hours: Monday to Friday, 08:00 AM – 06:00 PM (Closed on Saturday and Sunday)

Thank you for shopping with Chelsey.store. We appreciate your business and are here to ensure your satisfaction with every purchase!